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Refund policy
Information about refund requests, digital products, file issues and duplicate orders.
This refund policy explains how refund requests are reviewed.
Digital downloads
Refunds may be limited for digital, personalized or fulfilled products once they have been delivered, prepared or downloaded.
Problems with files
If a file is missing, damaged or incorrect, customers should contact support so the issue can be reviewed and corrected.
Duplicate orders
Accidental duplicate purchases may be reviewed if the customer contacts the shop promptly with order details.
Final policy
Refund eligibility, time limits and support steps may depend on the product type and the order status.